Sultan Alghfeli

Public Relations Officer

Represent the company at Dubai Healthcare City (DHCC); expert in DHCC regulations and Masaar system operations. Coordinate onboarding and ofboarding processes, ensuring smooth transitions for new hires and leavers. Lead annual renewals for DHCC licenses and establishment cards, ensuring compliance and zero operational disruptions. Draft an d issue oficia l HR documents (e.g., salary certiicates, NOCs, employment conirmations); currentl y developing an automated document generati on tool. Maintai n monthly tracking of employee visa r enewals and HR d ocumentation. Support leadership during management transition from DHCC t o mainland entity. Developed a visa t racker t ool i n collaboration with Tech@Lilly to streamline HR operations. Assisted 40+ employees in transitioning to Golden Visa sponsorship. Led immigration and labor transition for 150+ employees from DHCC to mainland. Monitor labor and immigration law changes and update internal processes accordingly.

• Represent the company at Dubai Healthcare City (DHCC); expert in DHCC regulations and Masaar system operations.
• Coordinate onboarding and offboarding processes, ensuring smooth transitions for new hires and leavers.
• Lead annual renewals for DHCC licenses and establishment cards, ensuring compliance and zero operational disruptions.
• Draft and issue official HR documents (e.g., salary certificates, NOCs, employment confirmations); currently developing an automated document generation tool.
• Developed a visa tracker tool in collaboration with Tech@Lilly to streamline HR operations.

Specialized in MOHRE and Ministry of Labor regulations, managed labor processing through government portals. Delivered high-quality customer service and support to clients across various sectors. Handled labor processing for 25+ major companies, including work permits, labor contracts, and visa applications. Processed 2,000–4,000 labor applications monthly with high accuracy and eficiency. Recognized multiple times as “Employee of the Month” for outstanding performance and customer satisfaction. Provided one-on-one consultations, guiding clients through complex labor procedures and documentation. Trained and mentored new staff on customer service standards, labor law updates, and system usage.

• Specialized in MOHRE and Ministry of Labor regulations, managed labor processing through government portals.
• Delivered high-quality customer service and support to clients across various sectors.
• Handled labor processing for 25+ major companies, including work permits, labor contracts, and visa applications.
• Processed 2,000–4,000 labor applications monthly with high accuracy and efficiency.
• Recognized multiple times as “Employee of the Month” for outstanding performance and customer satisfaction.

Responded to high volumes of customer inquiries and complaints via phone, ensuring timely and professional resolution. Delivered excellent customer service through active listening, empathy, and effective problem-solving. Collaborated with technical teams, emergency units, and ield engineers to resolve service disruptions and installation issues. Identiied recurring issues and escalated them to management, contributing to service and process improvements. Provided support to the emergency call center during staff shortages, demonstrating adaptability and reliability. Consistently achieved high customer satisfaction through proactive one-call resolutions.

• Responded to high volumes of customer inquiries and complaints via phone, ensuring timely and professional resolution.
• Delivered excellent customer service through active listening, empathy, and effective problem-solving.
• Collaborated with technical teams, emergency units, and field engineers to resolve service disruptions and installation issues.
• Identified recurring issues and escalated them to management, contributing to service and process improvements.
• Consistently achieved high customer satisfaction through proactive one-call resolutions.